1. The information we collect about you and when you visit our website, use our products or services or otherwise interact with us

2. How we use, share, store and secure the information; and

3. How you may access and control the information


1.1.1 Account and profile information that you provide when you register for an account, sign up for a newsletter, or send us an email requesting more information (‘Account Data’)

1.1.2 Information you provide through support channels, for example, if you report a problem to us or interact with a support team (‘Support Data’)

1.1.3 Communication, marketing and other preferences that you provide (collectively, ‘Preference Data’) 

1.14 Information about your device or connection, for example, your email address, name, internet protocol (IP) address, and information we collect through cookies and other data collection technologies (‘Technical Data’) and

1.1.5 Information about your use of or visit to our Platform, for example, your clickstream to, on or through our website, the content you access on our website, page interaction information (such as scrolling clicking, duration spent) (collectively ‘Usage Data’)

2.1.1. We need to perform the contract we have entered into with you

2.1.2. It satisfies a legitimate interest that is not overridden by your fundamental rights or data protection interests, for example for research & development, and in order to protect our legal rights and interests

2.1.3 You’ve given us consent to do so for a specific purpose, for example, we may send you direct marketing materials or public your information as part of our testimonials or customer stories to promote our products or services with your permission, or

2.1.4 We need to comply with a legal or regulatory obligation

2.1.5 If you have given us consent to use your personal information for a specific purpose, you have the right to withdraw your consent at any time by contacting us (please refer to paragraph 8.1 for contact information), but please note this will not affect any use of your information that has already taken place.

2.1.6 We do not share your personal information with any company outside our group for marketing purposes unless with your express specific consent to do so.

2.1.7 For visitors to or users of our Platform who are located in the European Union, we have set out our legal basis for processing your information in the Legal Bases Table at the end of this policy.

4.2.1  Information is encrypted using TLS/SSL technology

4.2.2 Access to your personal information is restricted to personnel or service providers on a strictly need-to-know basis, who will only process your information on our instructions and who are subject to a duty of confidentiality; and

4.2.3 Our information collection, storage and processing practices are reviewed regularly

4.2.4 We have put in place procedures to deal with any suspected privacy breach and will notify you and any applicable regulator of a breach where we are legally required to do so

4.2.5 While we implement safeguards designed to protect your information, please note that no transmission of information on the Internet is completely secure. We cannot guarantee that your information, during transmission through the internet or while stored on our systems or processed by us, is absolutely safe and secure.

4.2.6 We only retain personal information for as long as it is reasonably necessary to fulfil the purposes we collected it for, including the purposes of satisfying any legal, accounting or reporting requirements. After such time, we will delete or anonymise your information, or if this is not possible, we will securely store your information and isolate it for further use. We periodically review the basis and appropriateness of our data retention policy.

5.1.1 Be informed of what we do with your personal information

5.1.2 Request a copy of personal information we hold about you

5.1.3 Require us to correct any inaccuracy or error in any personal information we hold about you:

5.1.4 Require erasure of your personal information (note however that we may not always be able to comply with your request of erasure for record keeping purposes, to complete transactions or to comply with our legal collections);

5.1.5 Object to or restrict the processing by us of your perineal information (including for marketing purposes);

5.1.6 Request to receive some of your personal information in a structured, commonly used, and machine-readable format, and request that we transfer such information to another party; and

5.1.7 Withdraw your content at any time where we are relying on consent to process your personal information (although this will not affect the lawfulness of any processing carried out before you withdraw your content).

5.1.8 You may opt out of receiving marketing materials from us by using the unsubscribe link in our communications, by updating your preference within your account on our Platform, or by contacting us. Please note, however, that even if you opt-out from receiving marketing materials from us, you will continue to receive notifications from us that are necessary for the use of our products and services.

5.1.9 As a security measure, we may need specific information from you to help us confirm your identity when processing your privacy requests or when you exercise your rights

5.1.10 Any request under paragraph 5 will normally be addressed free of charge. However, we may charge a reasonable administration fee if your request is clearly unfounded, repetitive or excessive.

5.1.11 We will respond to all legitimate requests within one (1) month. Occasionally it may take us longer than a month if you request is particularly complex or if you have made a number of requests.

9.1 Strictly necessary cookies – these are cookies that are required for the operation of our site. They include for example cookies that enable you to log into the secure areas of our website.

9.2 Analytical/performance cookies – these allow us to recognise and count the number of visitors and to see how visitors move around our Site when they are using it. This helps us to improve the way our site works for example by ensuring that users are easily finding what they are looking for.

9.3 You can block cookies by activating the setting on your browser that allows you to refuse the use of all or some cookies. However if you do so, you may not be able to access all parts of our site.